FAQs - Services and Support Questions - Dekodix



faq-cvr

FAQs.

Get a quote.

What You Need to Know About Unlocking the Secrets
How to Use Dekodix's Cutting-Edge Digital Solutions.



You can think of Dekodix as your tech-savvy guide through the vast ocean of digital options. We were one of the first companies to offer custom software creation, IT advice, and strong tech support. What is our job? We make custom technology that fits the needs of your business like a glove!

More, better, and stronger! In terms of your work, that's what we live by. Custom software solutions, IT infrastructure changes, and strategic tech advice are just some of the services that Dekodix offers to help businesses run better. Using our knowledge; you can speed up your growth, make your business more efficient, and simplify processes.

And when you choose Dekodix, you don't just get software; you get a system that is made to fit your business goals. Our services include:
Scalable apps.
Easy-to-use platforms.
Robust security features are meant to make your operations run more smoothly.

No business left behind! Dekodix is happy to work with various industries like healthcare, retail, manufacturing, and banking. Our flexible solutions are carefully made to deal with the specific problems that each industry faces, so you can always expect great results.Getting started is easy! Contact us through our website or give us a call. We'll discuss your needs and start planning the best solutions for your business.

In the world of technology, finding your way takes effort. But Dekodix can help you! As part of our IT consulting services, we closely examine how your current technology is set up and then make intelligent ideas that will save you money, make your system run better, and get the most out of your infrastructure.

We don't settle for the ordinary! Dekodix has tech support available 24 hours a day, seven days a week, with a team of experts ready to help you with your tech problems (for an extra fee, of course). We ensure your technology works like a well-oiled machine by always fixing, maintaining, and watching over it.

Of course! Dekodix lives for challenges. We're ready to take on anything from enterprise-level software solutions to full IT changes because we have extensive experience handling complicated projects.

We believe in being honest! At Dekodix, project timelines are different depending on the size and complexity of the job. But don't worry—we'll work with you to set clear goals and outputs to keep your project on track to succeed.

We treat your information like gold and treat it like gold! Dekodix uses best practices and industry-standard security measures, such as advanced encryption and safe access controls. We also do security checks daily to make sure your information is secure.

It is straightforward to start! To schedule a talk, use our website or call our helpful sales team. We'll listen to what you need, make a plan that fits those needs, and walk you through the training process step by step.

We believe in doing business honestly. Here is how we handle refunds:
1. Before the first design submission, you can get a total return minus a 10% service fee.
2. You can get a full refund, less a 10% service fee, within 48 hours of delivery.
3. From 48 to 120 hours after delivery, you can get a 33% return minus a 10% service fee.
4. After 120 hours, there will be no refunds, but you are welcome to ask questions to make you happy.

Notes that are important:
No returns after the finished file has been sent.
Once the first draft of the website is accepted, there are no refunds.
Once the storyboards are finished, you can't get your money back for video animation deals.
Refund requests are looked at individually, mainly for breaking the User Agreement. The rules for custom packages are the same as those for regular packages.


We worked with.

google-logo good-firms-logo upwork-logo bark-logo clutch-logo trustpilot-logo yelp-logo google-logo good-firms-logo upwork-logo bark-logo clutch-logo trustpilot-logo yelp-logo google-logo good-firms-logo upwork-logo bark-logo clutch-logo trustpilot-logo yelp-logo